Craftworx™

Making exceptional coffee.

CRAFTWORX™ is an approach, a creed. It’s how we manage the ‘business of specialty coffee’. It’s how we channel our efforts and focus on the things that matter most in hospitality: quality, consistency, experience, and numbers. We dial into businesses to transform how they do coffee, and make progress together.

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CRAFTWORX™ COMPONENTS

Training 2.0

We offer a 360º support programme that goes beyond training. Tapping into efficiency, consistency, quality, maintenance and troubleshooting for small business and multi-site operations.

CRAFTWORX™ COMPONENTS

Self diagnosis tools

Our digital troubleshooting guides and core competency videos provide your team with step-by-step instructions to tackle common problems head on and master the essential skills to brew better.

CRAFTWORX™ COMPONENTS

In-service support

We help you navigate peak hour trading and provide real-time virtual fix assistance. We guide you through the transition to Craft House Coffee and help you relaunch by conducting a workflow and efficiency review to boost your productivity.

CRAFTWORX™ COMPONENTS

Targeted training

Our spot-training sessions help you solve focused problems as they occur. We also offer onboarding training for new staff members to get them up to speed and ready to serve.

CRAFTWORX™ COMPONENTS

Coffee culture

We work with you, providing market, menu and pricing support, and help drive coffee culture change in your business. You gain a competitive edge thanks to our market insights and sounding board check-ins.

Collabs.

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"We've worked with the guys from Craft House for years. They're all over it, the product is pure quality, and they're a decent bunch. We've even got them on the Mincka early morning running sessions."

- Matt Trembecki -

MINCKA

"Craft House have been fundamental to us growing an identity as a great place for coffee. The consistent care, support and feedback has made our partnership a success. They have been a driving force."

- Aoife Taylor -

ROCKWATER

"The Craft House guys are ace. It's not just about coffee and training, it's about being there when it matters; supporting the team in service on-site, advising on menus, pricing, new equipment, and everything else that comes along with it. They're part of the team."

- Daniel Burke -

CHARLES ARTISAN BREAD

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Craftworx™ FAQs

Not a bean. It’s the groundwork for how we support all our customers and keep people happy. It’s baked into our prices, so no stress.

No contracts, it’s not a bolt on service. It’s not like buying car and then realising you didn’t factor in the service and maintenance fees. Different thing altogether.

Yes we can. A lot of support is off-site, virtual, and also directed towards self-help. We want you to be self-sufficient and we trust you to deliver our standards day-to-day. Coffee is an ‘always on’ product and you need to be able to manage it, daily.

We always flex what we do based on the customer and target any specific areas of weakness or troubleshooting. We have standards to implement but each customer is slightly different.

We aim to visit customers frequently and can be flexible.

Craft house Commercial

Ready to do coffee better? Let's get into it.

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01223 4567890