Returns + Refunds Policy

Cancellation

You can cancel your order up to the point of dispatch.

To cancel your order email info@crafthousecoffee.co.uk and will confirm if cancellation is possible.

On cancellation, your refund will be processed to the payment details provided (this can take up to 10 days from refund being approved).

Returns

Coffee is a perishable natural product, so we are unable to accept returns on coffee orders. If there has been an error with your order, please contact us at info@crafthousecoffee.co.uk within 28 days of your purchase quoting your order number.

If you wish to return a non-coffee product, you may do so within 28 days of the dispatch date, with proof of purchase.

To start the returns process please contact info@crafthousecoffee.co.uk.

It is your responsibility as the customer to inspect merchandise products upon delivery. We cannot accept returns or refunds due to breakages after 28 days of the dispatch date.

The item(s) must be returned in a sellable condition and in its original, undamaged packaging. We will refund the price you paid back within 14 working days. Please keep your proof of purchase safe, we cannot refund you without this.

Customers will need to cover the cost of return shipping. If a collection is required, this will be charged. Collections can be up to £15 per consignment.

Refunds

All refunds to which you are entitled shall be made to the method of payment on which the original purchase was made within 30 days of Craft House Coffee receiving your request for a refund and (where requested) any proof that we ask you to provide that the goods are faulty or have been misdescribed.

Where goods have been faulty and/or misdescribed, we also reserve the right to offer a replacement item of similar or equal value.

You may return any goods that are faulty or misdescribed and we will offer you a refund in accordance with your statutory rights, which can be summarised here.

If there has been an error with your order, please contact us at: info@crafthousecoffee.co.uk within 28 days of your purchase quoting your order number.

The general right to cancel or return goods under the Consumer Contracts Regulations does not apply to perishable goods (such as coffee) unless faulty or damaged, so we regret that we are unable to allow you to cancel your order other than where we have not yet dispatched the goods.